Welcome to the Information Commons Help Desk

The IC HelpDesk provides two types of service: walk-in help and roaming support provided by I.C. Consultants. We help students with the services, electronic information resources and software listed below.

IC HelpDesk

• NetID and Net password
• Student email accounts
• Cecil
• Logins to The Library website
• General student computing
• Adding credit to your Internet, printing and photocopying accounts
• Sales of re-writeable DVDs and EndNote software
• Loaning laptops, portable floppy disc drives and headphones
• Desktop software

IC Consultants

• Logging onto Information Commons computers
• The Library website (Library databases and Voyager)
• Email
• University web site and the Internet
• MS Office (basic help with Word, PowerPoint, Excel and Access)
• Cecil
• Printing, photocopying and scanning
• Saving and accessing your files

Kate Edger Information Commons
Level 2
City Campus
Phone: 373 7599 ext. 82333

Grafton Information Commons
Ground Floor
Faculty of Medical and Health Sciences
Grafton Campus
Phone: 373 7599 ext. 82333

Epsom Information Commons
Sylvia Ashton-Warner Library
L Block, Gate 3
Faculty of Education
Epsom Campus
Phone: 373 7599 ext. 48324

After hours access to Epsom IC

Email: ichelpdesk@auckland.ac.nz
Please note: We usually respond to your email request within 24 hours, during our Grafton IC hours of operation (Monday to Friday 7.30am to 10pm; Sat 10.00am-6.00pm; Sun 12.00-8.00pm). If you need immediate assistance outside of these hours, please phone (09) 3737599 ext: 82333.